Credit card or prepaid card -- Problem when making payments -- Complaint #4473846
Complaint Overview
Complaint ID: 4473846
Company: Citibank, N.A.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem when making payments
Sub-Issue: Problem during payment process
State: Connecticut
ZIP Code: 06851
Date Received: 2021-06-19T12:00:00-05:00
Date Sent to Company: 2021-06-19T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XX/XX/XXXX. Fraud early warning system went into effect and blocked an important purchase I was attempting to make in the amount of {$1800.00}. All three representatives I spoke to including a supervisor refused to lift the block on the account despite having provided them with the correct account information and security questions information. The supervisor even said 'he didn't blame me ' when I told him that I would be reporting Citibank to the CFPB. This company is deplorable with the worst and most antiquated policies. Phone numbers should not be the only means of determining card ownership. I am tired of going through this with them. I want the credit score restored from the time before they pulled a credit check in XX/XX/XXXX. I hate this company and want my credit restored at once.
Frequently Asked Questions
What is Complaint #4473846 about?
Complaint #4473846 was filed against Citibank, N.A. regarding Credit card or prepaid card specifically about Problem when making payments. It was received by the CFPB on 2021-06-19T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.