Credit card or prepaid card -- Problem with a purchase or transfer -- Complaint #4473051
Complaint Overview
Complaint ID: 4473051
Company: Card Corporation
Product: Credit card or prepaid card
Sub-Product: General-purpose prepaid card
Issue: Problem with a purchase or transfer
Sub-Issue: Card company isn't resolving a dispute about a purchase or transfer
State: Arizona
ZIP Code: 850XX
Date Received: 2021-06-18T12:00:00-05:00
Date Sent to Company: 2021-06-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I utilized XXXX for a hotel ( XXXX XXXX ) on XX/XX/21. I called XXXX re : deposit and was informed my XXXX XXXX Visa could be utilized. When checking in, the front desk stated that the XXXXXXXX XXXX card is not accepted. The Front Desk clerk stated that I would not be charged by the hotel and they would notify XXXX to refund the {$240.00}. I then called XXXX on XX/XX/21 and XX/XX/21 and was told that they emailed Card.com to refund my {$240.00}. Card.com is stating I need to wait 30 days. This is not acceptable. They also made me file a DISPUTE TRANSACTION form and have not followed up on it.
Frequently Asked Questions
What is Complaint #4473051 about?
Complaint #4473051 was filed against Card Corporation regarding Credit card or prepaid card specifically about Problem with a purchase or transfer. It was received by the CFPB on 2021-06-18T12:00:00-05:00.
How did Card Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Card Corporation?
Yes, visit the Card Corporation company profile at readthecomplaint.com/company/card-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.