Credit card or prepaid card -- Other features, terms, or problems -- Complaint #4471506
Complaint Overview
Complaint ID: 4471506
Company: Citibank, N.A.
Product: Credit card or prepaid card
Sub-Product: Store credit card
Issue: Other features, terms, or problems
Sub-Issue: Other problem
State: Virginia
ZIP Code: 233XX
Date Received: 2021-06-17T12:00:00-05:00
Date Sent to Company: 2021-06-17T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Reference : Homedepot credit card serviced by Citi Bank Without warning they lowered my credit limit. They lowered the amount immediately before the 6months interest free terms expired. The added interest and forced fees placed me over my new limit and caused more " over limit '' fees. I attempted to contact Citi bank ; they were unwilling to discuss this poor practice. I am sure that others have experienced the same issue. I am now always over my limit due to added fees even when paying their " minimal '' stated payment.
Frequently Asked Questions
What is Complaint #4471506 about?
Complaint #4471506 was filed against Citibank, N.A. regarding Credit card or prepaid card specifically about Other features, terms, or problems. It was received by the CFPB on 2021-06-17T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.