Credit card or prepaid card -- Trouble using the card -- Complaint #4470557
Complaint Overview
Complaint ID: 4470557
Company: Netspend Corporation
Product: Credit card or prepaid card
Sub-Product: General-purpose prepaid card
Issue: Trouble using the card
Sub-Issue: Problem using the card to withdraw money from an ATM
State: Georgia
ZIP Code: 30265
Date Received: 2021-06-17T12:00:00-05:00
Date Sent to Company: 2021-06-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
After being a direct deposit client for over 10 years, my card was blocked and I was ask to produce documents to prove that it was me. ( usually I am asked and give 4 digit code, mothers maiden name, birth date and the last transactions made to the cards ) None of this was asked instead I was ask to present documents. So on several occasions I submitted my drivers license with me holding them, my passport with me holding it, my current Tax form letter from social security showing my current address, ss number and the amount of payments. I was denied on at least 4 occasions when I did not submit my ss card which they knew I did not have because I had traveled to XXXX and have been there using the card throughout the pandemic with no real problem like this one. After I was not able to produce a ss card ( which even the ss administration says is almost outdated ), right after receiving funds from COVID RELIEF The company ( NETSPEND ACE ) closed my account leaving me stranded in XXXX without any means of funding myself. ( I do not earn funds nor can I work in XXXX until I am approved by immigration ) My Debit Card and the ATM is my only source as I am a XXXX year old ss recipient.
Frequently Asked Questions
What is Complaint #4470557 about?
Complaint #4470557 was filed against Netspend Corporation regarding Credit card or prepaid card specifically about Trouble using the card. It was received by the CFPB on 2021-06-17T12:00:00-05:00.
How did Netspend Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Netspend Corporation?
Yes, visit the Netspend Corporation company profile at readthecomplaint.com/company/netspend-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.