Debt collection -- Communication tactics -- Complaint #4453925
Complaint Overview
Complaint ID: 4453925
Company: Key 2 Recovery, INC.
Product: Debt collection
Sub-Product: Private student loan debt
Issue: Communication tactics
Sub-Issue: Used obscene, profane, or other abusive language
State: Nebraska
ZIP Code: 68105
Date Received: 2021-06-11T12:00:00-05:00
Date Sent to Company: 2021-06-12T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
There is no valid option available for my complaint, but I was directed to cfpb from the ftc website on this issue. When communicating with Key 2 Recovery, Inc, they directed me to their website XXXX which accepts customer information without use of https, TLS, or any other form of transport encryption which violates PCI DSS requirements. When I attempted to notify the merchant directly, the representatives were rude, refused to field my question, and did not escalate my call to a manager.
Frequently Asked Questions
What is Complaint #4453925 about?
Complaint #4453925 was filed against Key 2 Recovery, INC. regarding Debt collection specifically about Communication tactics. It was received by the CFPB on 2021-06-11T12:00:00-05:00.
How did Key 2 Recovery, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Key 2 Recovery, INC.?
Yes, visit the Key 2 Recovery, INC. company profile at readthecomplaint.com/company/key-2-recovery-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.