Money transfer, virtual currency, or money service -- Confusing or missing disclosures -- Complaint #4450984
Complaint Overview
Complaint ID: 4450984
Company: Bank Of America, National Association
Product: Money transfer, virtual currency, or money service
Sub-Product: Check cashing service
Issue: Confusing or missing disclosures
State: Florida
ZIP Code: 34491
Date Received: 2021-06-10T12:00:00-05:00
Date Sent to Company: 2021-06-10T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2021 I went to bank of America located at XXXX XXXX XXXX XXXX FL XXXX with a bank of America issued check in my name provided all necessary documents for check and identifications clerk looked at check and immediately gave it back and immediately denied cashing it spoke to manager manager did the same thing looked at check and immediately denied their own bank issue check to me I searched their policies on cashing checks limits and check cashing fees on their website nothing stated their was a limit just said if your a non account holder there will be a {$8.00} charge per check no matter how big or small the check is unless under {$50.00} their would be no charge I believe they discriminated against me due to the fact I have tattoos everywhere they treated me as if it was a fraudulent check the teller and the manager didn't even bother to verify the check to see if it was real and basically asked me to leave that they weren't going to help me especially after I looked up their policies to make sure I wouldn't have a problem cashing the check there's no policies for that bank that states there's a policy on how much you can cash I need this to be dealt with I want to file a suit for discrimination
Frequently Asked Questions
What is Complaint #4450984 about?
Complaint #4450984 was filed against Bank Of America, National Association regarding Money transfer, virtual currency, or money service specifically about Confusing or missing disclosures. It was received by the CFPB on 2021-06-10T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.