Checking or savings account -- Managing an account -- Complaint #4449765
Complaint Overview
Complaint ID: 4449765
Company: Citibank, N.A.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Banking errors
State: New York
ZIP Code: 11208
Date Received: 2021-06-10T12:00:00-05:00
Date Sent to Company: 2021-06-10T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My name is MXXXX XXXX XXXX XXXX and I have held a Citibank account for a couple of years now. Recently, there has been unauthorized withdrawals, reversals and evident banking calculation errors. I do not have co signers on the account and individuals working for Citibank request entire card numbers, account numbers, my entire social security # XXXX, address and maiden names to FIX their deliberate banking calculation errors. Citibank blames their system and a representative XXXX whom always picks up my line XXXX claims " it's my man, it's my name or starts yelling incessantly, or why is he with you and not me! '' Recently XX/XX/2021 the erratic representative named XXXX picked-up the line for Citibank and reversed {$89.00} for an incidental stay on XX/XX/2021 at an XXXX. XXXX claimed the woman, hence I, was dead. I told XXXX I was not dead and do have an ACTIVE Citibank account. Furthermore, I did not authorize the reversal of the {$89.00} and a woman named XXXX gave me a 21 digit complaint number for account THEFT. Then today XXXX my card was overcharged by {$3.00}. The representative XXXX and XXXX requested that I provide them sensitive information to gain access to my account. Citibank sent and email stating that XXXX, XXXX, XXXX and XXXX were Citibank frauds. Please help Citibank correct and hire reputable account calculation managers. I Ms. XXXX XXXX XXXX # XXXX am currently a guest in XXXX Florida XXXX. My number is XXXX if you would like to reported the fraudulence of XXXX, XXXX, XXXX and XXXX posing as Citibank workers to the federal bureau of investigation or the authorities.
Frequently Asked Questions
What is Complaint #4449765 about?
Complaint #4449765 was filed against Citibank, N.A. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2021-06-10T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.