Credit card or prepaid card -- Unexpected or other fees -- Complaint #4435297
Complaint Overview
Complaint ID: 4435297
Company: Netspend Corporation
Product: Credit card or prepaid card
Sub-Product: General-purpose prepaid card
Issue: Unexpected or other fees
State: California
ZIP Code: 91746
Date Received: 2021-06-06T12:00:00-05:00
Date Sent to Company: 2021-07-14T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Its Netspend by XXXX, my card and phone were stolen and I lost {$2300.00} out of my account i followed the steps filed a police report canceled my card and provided all requested documentation for my claim and not even 8 days I received a denial letter they hadnt even received my police report over the mail yet. Iam covered by the guidelines of the fdic and Netspend is refusing to help
Frequently Asked Questions
What is Complaint #4435297 about?
Complaint #4435297 was filed against Netspend Corporation regarding Credit card or prepaid card specifically about Unexpected or other fees. It was received by the CFPB on 2021-06-06T12:00:00-05:00.
How did Netspend Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Netspend Corporation?
Yes, visit the Netspend Corporation company profile at readthecomplaint.com/company/netspend-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.