Credit card or prepaid card -- Problem with a purchase or transfer -- Complaint #4432624
Complaint Overview
Complaint ID: 4432624
Company: Bank Of America, National Association
Product: Credit card or prepaid card
Sub-Product: Government benefit card
Issue: Problem with a purchase or transfer
Sub-Issue: Charged for a purchase or transfer you did not make with the card
State: Kentucky
ZIP Code: 42301
Date Received: 2021-06-04T12:00:00-05:00
Date Sent to Company: 2021-06-04T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
After filing for Unemployment in Kentucky in XX/XX/2020 Ky unemployment began sending benefits to a prepaid card i did not possess. When I got a new card and reporting to Bank that XXXX dollars had been sent to a prepaid card and was spent by someone other than myself and i was not getting charges against my new card not made by me i was told it had been sent to XXXX XXXX XXXX and they closed the case without any compensation. They only looked into the new charges totalling XXXX dollars and froze my account kept the XXXX dollars that i had in the account they then closed my account cancelled my card and never replied to another email or call. A supervisor i spoke with told my I was a lying theif only attempting to get free money and call me a bum. I complained to Corporate and CEO of BoA. I am still emailing ky unemployment about the funds missing but stilll nothing. I was forced to take the prepaid card or not recieve any funds and then was forced to accept a theft of XXXX dollars without being able to do anything. I want Bank of America to be held accountable for this and pay me back the money wrongfully taken from me that belonged to me and my family. I can not get any help me.
Frequently Asked Questions
What is Complaint #4432624 about?
Complaint #4432624 was filed against Bank Of America, National Association regarding Credit card or prepaid card specifically about Problem with a purchase or transfer. It was received by the CFPB on 2021-06-04T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.