Credit card or prepaid card -- Problem when making payments -- Complaint #4429035
Complaint Overview
Complaint ID: 4429035
Company: Jpmorgan Chase & Co.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem when making payments
Sub-Issue: Problem during payment process
State: Illinois
ZIP Code: 60564
Date Received: 2021-06-03T12:00:00-05:00
Date Sent to Company: 2021-06-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have a Chase Amazon Prime account. I have tried multiple times to sign up for automatic payments. I thought that the company had accepted my information an would process the payments each month. However, they didn't. Now the are charging late fees to my account and wrecking my credit rating. I have not had this level of difficulty with any other credit card. I have paid more in late fees than I have actually charged on the account and they also charge interest on the late fees and take away any points.
Frequently Asked Questions
What is Complaint #4429035 about?
Complaint #4429035 was filed against Jpmorgan Chase & Co. regarding Credit card or prepaid card specifically about Problem when making payments. It was received by the CFPB on 2021-06-03T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.