Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #4426655
Complaint Overview
Complaint ID: 4426655
Company: Bank Of America, National Association
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Fraud or scam
State: Virginia
ZIP Code: 237XX
Date Received: 2021-06-02T12:00:00-05:00
Date Sent to Company: 2021-06-02T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XX/XX/2021 I was contacted by Bank of America saying some fraud was detected on my account. They verified my info and told me to assist in making sure it wouldn't process. They said my account should be fixed in 6 hours little to say later on I noticed XXXX missing from my account through XXXX I have filed several claims with Bank Of America and XXXX. They have denied every attempt I've made to get my money back saying they were unable to retrieve they funds and I should contact the merchant. Like I know who they are! To add insult to injury the Bank says it's not insured. I never asked for XXXX and only used it because the bank has it I never requested that XXXX be able.to access my account like this XXXX XXXX. I am not the only vitim either Also I believe the Virginia Employment Commission VEC has been hacked along with other Unemployment Agencies across the country. I say this because One day I waa calling to file a claim and the VEC didn't answer. First it was the answering service for XXXX XXXX second XXXX XXXX then XXXX XXXX and so on. I am XXXX yrs old and I have been a gamer all my life I know when there is a glitch in the system. I tried to report this I left a message that was the best I could do. I figured the government would figure it out soon enough. I guess they haven't.
Frequently Asked Questions
What is Complaint #4426655 about?
Complaint #4426655 was filed against Bank Of America, National Association regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2021-06-02T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.