Debt collection -- Written notification about debt -- Complaint #4425395
Complaint Overview
Complaint ID: 4425395
Company: United Services Automobile Association
Product: Debt collection
Sub-Product: Auto debt
Issue: Written notification about debt
Sub-Issue: Didn't receive notice of right to dispute
State: Nevada
ZIP Code: 89121
Date Received: 2021-06-02T12:00:00-05:00
Date Sent to Company: 2021-06-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
USAA Federal Savings Bank did not send me any notifications of a car payment was behind or in repo status. My husband had the car. Me and my husband separated due to XXXX XXXX over a year and half now. My husband also got {$5000.00} money from XXXX XXXX for the car in which I recently found out. I was getting the run around last year due to covid 1to reclaim 9 in which was going on sent 2 letters to USAA Federal Savings Bank with no reply. I was the co signer on the loan in which i could never get no real information to the loan by USAA Federal Savings Bank. I never received any letters of payments behind or the car went into Repo status with USAA Savings Bank. There was no notice to reclaim the car in repo or any letters mail to me of any kind to the said car. I now received a letter from XXXX XXXX in which is a collections company. I have also talk to attorney about this situation with this loan about notice of the the car payments behind and no letters to reclaim the car when it was going into repo status from USAA Savings Bank.
Frequently Asked Questions
What is Complaint #4425395 about?
Complaint #4425395 was filed against United Services Automobile Association regarding Debt collection specifically about Written notification about debt. It was received by the CFPB on 2021-06-02T12:00:00-05:00.
How did United Services Automobile Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against United Services Automobile Association?
Yes, visit the United Services Automobile Association company profile at readthecomplaint.com/company/united-services-automobile-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.