Vehicle loan or lease -- Managing the loan or lease -- Complaint #4423308
Complaint Overview
Complaint ID: 4423308
Company: General Motors Financial Company, INC.
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Managing the loan or lease
Sub-Issue: Problem with fees charged
State: Minnesota
ZIP Code: 55129
Date Received: 2021-06-01T12:00:00-05:00
Date Sent to Company: 2021-06-01T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
In XX/XX/2020 with the COVID outbreak I spoke to a GM representative who supplied me with the belief that I would be placed in a forbearance program where I would not need to make payments for a certain amount of time. Immediately following that discussion I paused making full payments due to my businesses being closed, government orders in place and an inability to make payments. The very next month I was assessed a late fee for not making the XXXX payment. This continued on even after payments began to be made again. I've called and spoken to several people at GM Financial and they will not provide a full accounting of all late fees charged. I have asked on 3 separate occasions to have my account history sent to me and I've never received. I have an online account that does not show a full history of invoices, due dates, payments or late fees. They essentially have charged fees on top of fees and continued to assess. I believe because this is a zero percent interest loan and fees are the only way to make profit off of this loan GM Financial took advantage of the pandemics economic impact and unlike most other reasonable and ethical businesses continued to charge late fees knowing that a customer had reached out and that my business was closed.
Frequently Asked Questions
What is Complaint #4423308 about?
Complaint #4423308 was filed against General Motors Financial Company, INC. regarding Vehicle loan or lease specifically about Managing the loan or lease. It was received by the CFPB on 2021-06-01T12:00:00-05:00.
How did General Motors Financial Company, INC. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against General Motors Financial Company, INC.?
Yes, visit the General Motors Financial Company, INC. company profile at readthecomplaint.com/company/general-motors-financial-company-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.