Credit card or prepaid card -- Unexpected or other fees -- Complaint #4418120
Complaint Overview
Complaint ID: 4418120
Company: Bank Of America, National Association
Product: Credit card or prepaid card
Sub-Product: Government benefit card
Issue: Unexpected or other fees
State: California
ZIP Code: 90047
Date Received: 2021-05-30T12:00:00-05:00
Date Sent to Company: 2021-06-02T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2021 I requested a emergency transfer of funds by XXXX XXXX the only method I could retrieve my funds from my account. Bank of American have not taken any measures to unsure prompt delivery to access my available funds. Fraud department now stated their has been a data breach. Prior to admitting quilt, Bank of American took over three weeks before releasing my funds back into my account. On XX/XX/2021 I was told by prior Bank of American rep. I could request another emergency transfer of funds without any fee. I spoke with Supervisor XXXX in the east coast about XXXX XXXX. XXXX stated I could only have one fee waived to receive my emergency transfer of funds dispute Bank of American data breach and dispute the fact that Bank of American also held my account XXXX for 30 days due to the same data breach. Instead I have been waiting for another prepaid card for the third time, to be delivery within 7-10 days. In the meantime bills, food and housing is at a stand still.
Frequently Asked Questions
What is Complaint #4418120 about?
Complaint #4418120 was filed against Bank Of America, National Association regarding Credit card or prepaid card specifically about Unexpected or other fees. It was received by the CFPB on 2021-05-30T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.