Credit card or prepaid card -- Other features, terms, or problems -- Complaint #4418001
Complaint Overview
Complaint ID: 4418001
Company: Bank Of America, National Association
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Other problem
State: Virginia
ZIP Code: 201XX
Date Received: 2021-05-31T12:00:00-05:00
Date Sent to Company: 2021-05-31T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
It appears that in retaliation for complaint number XXXX filed with the CFPB, that this bank has retaliated against me by turning my cash rewards card into what it labels as a custom cash rewards card, where I have no status with the bank on any of my accounts. And they have completely XXXX my ability to access the cash back deals section of their website. This is in retaliation for the complaint it seems. It should be noted here, that when Bank of America finally responded to the original complaint and said it needed more time, it knew at that time that my credit card was at risk of further fraud, as is evidenced by its receipt of the information and responding to the CFPB by asking for more time. They were fine with leaving my credit card on and subject to more fraud. And then after that they started declining my purchases at every single place I go to, including stores that I frequently go to while they still have bot honored the fraud claim. So theyre just enriching themselves and retaliating against me. They should be refunding my fraud claim but they wont and now they are retaliating. This is a new complaint about the retaliation.
Frequently Asked Questions
What is Complaint #4418001 about?
Complaint #4418001 was filed against Bank Of America, National Association regarding Credit card or prepaid card specifically about Other features, terms, or problems. It was received by the CFPB on 2021-05-31T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.