Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #4416410
Complaint Overview
Complaint ID: 4416410
Company: Bank Of America, National Association
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Florida
ZIP Code: 33023
Date Received: 2021-05-29T12:00:00-05:00
Date Sent to Company: 2021-05-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I supposed to buy a ticket from spirit for my mom in XXXX, I look for the ticket to tell my mom how much shes gon na pay i was trying to put it on hold but they didnt have this option because i used to buy ticket on my visas i guess they charged the card without my authorization i didnt know that and i pay another ticket for her with a different card for the same day when i realized that i called XXXX to get a refund from 1 of the ticket they didnt give me the money back, when i called Bank of America to disputed the transaction they did resolve it after i sent prove where i paid for the ticket from a different card but unfortunately after a month they took the money back this morning said it didnt resolve after 12 years with Bank of America im so disappointed and realized that they dont care about customer all they care about is money money money, im not wasting {$860.00} for something i didnt used i need help since they dont wan na resolved the issues with XXXX
Frequently Asked Questions
What is Complaint #4416410 about?
Complaint #4416410 was filed against Bank Of America, National Association regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2021-05-29T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.