Credit card or prepaid card -- Trouble using the card -- Complaint #4413965
Complaint Overview
Complaint ID: 4413965
Company: Bank Of America, National Association
Product: Credit card or prepaid card
Sub-Product: Government benefit card
Issue: Trouble using the card
Sub-Issue: Problem using the card to withdraw money from an ATM
State: California
ZIP Code: 90047
Date Received: 2021-05-28T12:00:00-05:00
Date Sent to Company: 2021-05-28T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My card was replace due to fraud activity, Claim was filed on XX/XX/2021 and a police report was also field with XXXX XXXX station, Bank of American took 24 days with a hardship filed for funds. Funds was as placed on card XX/XX/2021 and was told to go inside a Bank American for Identification verification. XXXX branch I went to for verification. was taken by phone with a fraud rep and myself and Bank of American rep. I was told my account has been verified and cleared. Ready for withdrawal. I stood in line waiting ion rep. My transaction was declined for {$440.00} the teller informed me. I tried calling back spoke with very rude individual by the name of XXXX at roughly XXXX XXXX in the fraud department. She stated their was a code on account she would email a unknown department for request to remove code.it could take up to 24 hours. Asked to speak with supervisor. XXXX stated no team lead or supervisors will take the call. I called back and spoke with a supervisor and she inurn got fraud department on line for the fifth time. Fraud department now stated their has been a data branch.
Frequently Asked Questions
What is Complaint #4413965 about?
Complaint #4413965 was filed against Bank Of America, National Association regarding Credit card or prepaid card specifically about Trouble using the card. It was received by the CFPB on 2021-05-28T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.