Credit card or prepaid card -- Other features, terms, or problems -- Complaint #4413865
Complaint Overview
Complaint ID: 4413865
Company: Jpmorgan Chase & Co.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Problem with rewards from credit card
State: Ohio
ZIP Code: 43017
Date Received: 2021-05-28T12:00:00-05:00
Date Sent to Company: 2021-05-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I opened a Marriott credit card with Chase Bank in XX/XX/XXXX2021. When opening this, I provided the Marriott account where points would go. The first statement, the points posted as it was supposed to. I then realized the following months ( when I had much larger point balances ) did not post. After calling into Chase three times, starting XX/XX/XXXX, I'm still being passed around. This is what I have been able to find out as of today, XX/XX/XXXX : - A new Marriott account was automatically created for me which apparently is where these points are going. I just found out what the account number is after having to do multiple calls ( and after waiting over 30 minutes to talk to a Marriott representative ), so I have no idea what points are in this account. - I was told the reason this happened is because my husband is the Marriott account holder and the credit card was opened by me. I would like to understand why this was not flagged when I was opening the credit card and why the first points posted fine, but then when I had higher point balances it started going to a newly created Marriott account which I knew nothing about. This seems extremely deceptive. - I have been passed back and forth between Chase and Marriott and as I type this I'm sitting on hold with Marriott which I have been on hold for 30 minutes now. Completely unfair that I have to spend my time trying to figure out where points are sitting that are rightfully mine.
Frequently Asked Questions
What is Complaint #4413865 about?
Complaint #4413865 was filed against Jpmorgan Chase & Co. regarding Credit card or prepaid card specifically about Other features, terms, or problems. It was received by the CFPB on 2021-05-28T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.