Credit card or prepaid card -- Other features, terms, or problems -- Complaint #4412122
Complaint Overview
Complaint ID: 4412122
Company: Citibank, N.A.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Problem with customer service
State: Pennsylvania
ZIP Code: 193XX
Date Received: 2021-05-27T12:00:00-05:00
Date Sent to Company: 2021-05-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2021, I initiated a dispute for the amount of {$89.00} for products I purchased at XXXX XXXX in XXXX, NY. Approximately two weeks later, I attempted to return the purchased merchandise for the stated value above. The merchant declined to refund my purchase, even though the merchant 's refund policy clearly stated that full refunds were possible up until 30 days since purchase. This return policy can be found at the following website : XXXX XXXX XXXX XXXXXXXX & XXXX & XXXX : XXXX & XXXX & XXXX Citibank says they have investigated this dispute and marked the dispute as closed on XX/XX/2021. Citibank then reversed the disputed {$89.00} credit that they had temporarily given me. They have not provided me any reasoning or rationale for the reversal of the credit. When trying to access any documentation about the dispute, I am unable to locate anything. I have reached out to customer service to inquire about this, but unable to get any information.
Frequently Asked Questions
What is Complaint #4412122 about?
Complaint #4412122 was filed against Citibank, N.A. regarding Credit card or prepaid card specifically about Other features, terms, or problems. It was received by the CFPB on 2021-05-27T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.