Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #4412116
Complaint Overview
Complaint ID: 4412116
Company: Citibank, N.A.
Product: Credit card or prepaid card
Sub-Product: Store credit card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Illinois
ZIP Code: 60656
Date Received: 2021-05-27T12:00:00-05:00
Date Sent to Company: 2021-05-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
In late XXXX I received an automated e-mail from Home Depot asking if I recently made a large purchase using my Home Depot credit card, I replied no and called the next day to say it was not me. They told me not to worry about those charges and sent me a new card which was also hacked, I received a statement for XXXX XXXX. Since none of these purchases was made by me I called their fraud department and explained the situation. Their response was that my drivers license was used when these purchases were made which is impossible since it never left my possession. They requested a copy of my License which I sent them. On XX/XX/XXXX I received a letter informing me that I was responsible for these charges. on XX/XX/XXXX I received a statement for over XXXX XXXX. I did not pay even the minimum because these charges are not my responsibility and now my credit is getting hurt for no payment including late fees. I have had zero luck trying to dispute this with Citibank ( they run Home Depots credit cards ).
Frequently Asked Questions
What is Complaint #4412116 about?
Complaint #4412116 was filed against Citibank, N.A. regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2021-05-27T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.