Payday loan, title loan, or personal loan -- Struggling to pay your loan -- Complaint #4411418
Complaint Overview
Complaint ID: 4411418
Company: Jpmorgan Chase & Co.
Product: Payday loan, title loan, or personal loan
Sub-Product: Installment loan
Issue: Struggling to pay your loan
State: New York
ZIP Code: 11743
Date Received: 2021-05-27T12:00:00-05:00
Date Sent to Company: 2021-05-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
To Whom It May Concern, In the process of requesting PPP loan forgiveness over the last several months, Chases business direct center and whoever has been reviewing the application forms have been repeatedly clearing and re-adding conditions and have been extremely unclear with what they require. Every representative we have called has told us something different every time as to what they are requiring. Once the requested changes are made to the application they clear that condition and add back another that was already cleared. We have provided what they have asked for and more numerous times that prove the loan money was used on the business during the covered period. We have followed all the guidelines when applying, all 22 times, and each time with the additional documents they request and are still being denied. At this point they are going to run us out of business by not granting forgiveness for the loan that helped us and is still helping us remain in operation. We will not have the means to repay this loan amount in full by the date it is due. The SBA states that funds can be up to 100 % forgiven if used on the business during the covered period, which it was and we are not even requesting forgiveness for the entire loan amount. We are eligible for this and should have our application reviewed fairly. Chase is refusing to submit our application to the SBA even though we have provided everything they have asked for and more. Thank you, XXXX XXXX
Frequently Asked Questions
What is Complaint #4411418 about?
Complaint #4411418 was filed against Jpmorgan Chase & Co. regarding Payday loan, title loan, or personal loan specifically about Struggling to pay your loan. It was received by the CFPB on 2021-05-27T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Payday loan, title loan, or personal loan) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.