Money transfer, virtual currency, or money service -- Money was not available when promised -- Complaint #4409824
Complaint Overview
Complaint ID: 4409824
Company: Jpmorgan Chase & Co.
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Money was not available when promised
State: Illinois
ZIP Code: 60090
Date Received: 2021-05-26T12:00:00-05:00
Date Sent to Company: 2021-05-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have made two wire transfer on XX/XX/XXXX in the amount of {$25000.00} on XX/XX/XXXX in the amount of {$20000.00} Both from Chase bank XXXX XXXX XXXX ) to my Broker XXXX ( XXXX XXXX XXXX XXXX I got the first wire of {$25000.00} in my broker account on XX/XX/XXXX, only after that I made the 2nd wire of {$20000.00}. But that money never arrive in my broker account on XX/XX/XXXX or after even chase showed it as complete. I have called the chase on XX/XX/XXXX to recall the wire, the chase representative over the phone said she has helped me to recall the wire and the {$20000.00} should be in my account the same day. But it never came, and I have since call chase 3 times on XX/XX/XXXX, each time they claimed to help me, but every time the call ends up been disconnected after transfering. I have attached the photo of my wire records.
Frequently Asked Questions
What is Complaint #4409824 about?
Complaint #4409824 was filed against Jpmorgan Chase & Co. regarding Money transfer, virtual currency, or money service specifically about Money was not available when promised. It was received by the CFPB on 2021-05-26T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.