Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #4408807
Complaint Overview
Complaint ID: 4408807
Company: BBVA Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: California
ZIP Code: 957XX
Date Received: 2021-05-26T12:00:00-05:00
Date Sent to Company: 2021-05-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
BBVA Bank in XXXX, Alabama, is an absolute outrage, and shocking to the conscious. In XXXX, XXXX, someone opened an account in my name and deposited and withdrew {$5000.00}. It was Identity Theft. I am on Social Security and S.S. notified me in XXXX, XXXX that this account was opened in my name I immediately notified BBVA, the FTC, the IRS and the local Sheriff. One year later S.S. notified me that they would begin to deduct {$95.00} a month starting XXXX, XXXX to repay S.S. BBVA bank first put me through a worthless, futile year of trying to report this fraud by phone through their lying, incompetent phone reps. Then BBVA put me through a 3 month worthless, futile period of trying to report this issue by confidential email through their lying, incompetent email reps ( I uploaded notarized ID Theft documents, color copy photo documents of my birth certificate, social security card and state photo I.D . with a notarized affidavit of my motor vehicle change of address ). At the end of all these lies, BBVA informs me that I have to submit all documents through regular mail. This bank is a total scam bank. First they will send you through their worthless call center. Then they will send you through their worthless confidential email. Then thewill XXXX UP on your actual mailing address and list the WRONG MAILING ADDRESS. I received a scam email from them from their confidential email system which they stated my actual physical address, but I do not receive mail at this address. I RECEIVE MAIL At MY P.O. BOX AND I HAVE TOLD THIS TO THEM OVER AND OVER AGANI. This bank is a fraud in every way possible!!!!
Frequently Asked Questions
What is Complaint #4408807 about?
Complaint #4408807 was filed against BBVA Financial Corporation regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2021-05-26T12:00:00-05:00.
How did BBVA Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against BBVA Financial Corporation?
Yes, visit the BBVA Financial Corporation company profile at readthecomplaint.com/company/bbva-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.