Checking or savings account -- Managing an account -- Complaint #4404991
Complaint Overview
Complaint ID: 4404991
Company: Keycorp
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Massachusetts
ZIP Code: 010XX
Date Received: 2021-05-25T12:00:00-05:00
Date Sent to Company: 2021-05-25T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
Between XX/XX/XXXX and XX/XX/XXXX Key Bank branch located in XXXX MA allowed the abuse of a temporary POA post XXXX suffered in XX/XX/XXXX by my son. They allowed multiple savings, checking accounts and cd 's in excess of {$480000.00} to be manipulated, withdrawn and removed my name completely from all the above. This happened within only 2 months post a business relationship I had with this institution over 40 years. Even after myself and my other children went to the branch with court signed legal documents showing them that anything my son had me sign as I continued to recover had been revoked by my attorney they still allowed me no access or even tracking of where my money went. Multiple times myself, my attorney and other children went into this bank and were turned away without explanation. Since this happened my life has been in crisis mode.
Frequently Asked Questions
What is Complaint #4404991 about?
Complaint #4404991 was filed against Keycorp regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2021-05-25T12:00:00-05:00.
How did Keycorp respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Keycorp?
Yes, visit the Keycorp company profile at readthecomplaint.com/company/keycorp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.