Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #4402652
Complaint Overview
Complaint ID: 4402652
Company: Citibank, N.A.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Virginia
ZIP Code: 235XX
Date Received: 2021-05-24T12:00:00-05:00
Date Sent to Company: 2021-05-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
Purchased a XXXX dishwasher online on XX/XX/2021 and charged the purchase to my XXXX Shop Your Way credit card. Due to a delay with the manufacturer the dishwasher installed on XX/XX/2021. Upon testing it is observed the top tray is broken and rubs against the rubber seal. Instead of insisting to remove it from the residence, a call was placed to the installer. The same installer arrived with a replacement dishwasher on XX/XX/2021, and the replacement dishwasher had the same top broken tray defect. The old defective dishwasher left in the residence. A dispute filed submitted to Shop Your Way Mastercard on XX/XX/2021, for {$710.00}. XXXX ID XXXX is closed. No contact from XXXX, installer or anyone. Case closed with no resolution. Received a statement dated XX/XX/2021, with a statement balance of {$0.00} XXXX of {$710.00} posted on XX/XX/2021, from XX/XX/2021 Called XXXX XXXX XXXX XXXX multiple times in excess of XXXX XXXXXXXX and not able to speak to anyone
Frequently Asked Questions
What is Complaint #4402652 about?
Complaint #4402652 was filed against Citibank, N.A. regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2021-05-24T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.