Money transfer, virtual currency, or money service -- Money was not available when promised -- Complaint #4402490
Complaint Overview
Complaint ID: 4402490
Company: Robinhood Markets INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Money was not available when promised
State: Virginia
ZIP Code: 220XX
Date Received: 2021-05-24T12:00:00-05:00
Date Sent to Company: 2021-05-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
Over the past 3 months, XX/XX/2021 through XX/XX/2021, Ive been trying to withdraw my money from the Robinhood Investment App. Currently the value is {$13000.00}. I also tried to transfer the amount to another investment company. I tried calling Robinhood, but you get a pre-recorded message and a hang up. I have money sitting with Robinhood that I can not access. Robinhood will allow me to transfer funds into my account for investment, but they are not allowing transfers out of the account. Seems transfers out have been unjustly disabled.
Frequently Asked Questions
What is Complaint #4402490 about?
Complaint #4402490 was filed against Robinhood Markets INC. regarding Money transfer, virtual currency, or money service specifically about Money was not available when promised. It was received by the CFPB on 2021-05-24T12:00:00-05:00.
How did Robinhood Markets INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Robinhood Markets INC.?
Yes, visit the Robinhood Markets INC. company profile at readthecomplaint.com/company/robinhood-markets-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.