Checking or savings account -- Closing an account -- Complaint #4399553
Complaint Overview
Complaint ID: 4399553
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Funds not received from closed account
State: Washington
ZIP Code: 98004
Date Received: 2021-05-23T12:00:00-05:00
Date Sent to Company: 2021-05-23T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
After closing the personal checking account, Chase Bank failed to honor its written statement to remit {$380.00} to my address of record. In a letter dated XXXX XX/XX/2021, Chase Bank claimed to have mailed a cashier 's check on XXXX XX/XX/2021. I called Chase Bank on XXXX XX/XX/2021 after waiting more than 10 business days and no one from Chase provided any information or updates. After insisting upon getting information, Chase Banking representatives claimed that my calls were abusive and blocked all of them. I later discovered that the toll free number to which Chase had directed my calls was not the direct line to its Executive Office, but another number to its investigative arm of its Fraud Department. All the customer service agents to whom I directed inquiries about the check work as investigators within the Chase Fraud Department and have no direct connection to Chase Executive Office. The Chase Fraud Department has opened its own internal investigation, has used inaccurate personal information it gained from old credit reports after using XXXX to track a person. The Fraud Department set up the toll free line not to resolve the check refund issue, but to gather information to find inconsistencies in my claims. Chase Bank representatives interact with me harshly by acting like this situation has become part of some criminal investigation because I am an XXXX XXXX woman. Therefore, Chase Bank has zero intention on refunding the {$380.00} from the account it closed. Though Chase may insist it reserve the right to close accounts for any and no reason, I have the right to demand accountability. The bank has zero intentions of refunding the money
Frequently Asked Questions
What is Complaint #4399553 about?
Complaint #4399553 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2021-05-23T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.