Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #4393270
Complaint Overview
Complaint ID: 4393270
Company: Jpmorgan Chase & Co.
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Fraud or scam
State: Illinois
ZIP Code: 60016
Date Received: 2021-05-20T12:00:00-05:00
Date Sent to Company: 2021-05-20T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am a long-time customer at Chase Bank. On XX/XX/2021 unknown persons gained electronic entry to my business account. Those people made 3 separate ACH withdrawals totaling {$15000.00}. I went to my local Chase Bank, reported the fraud. Chase closed the old account, opened a new one, and credited {$15000.00} to my new account. On XX/XX/XXXX, unknown person gained electronic entry to new account taking {$9000.00}. Went back to Chase and reported theft. On XX/XX/XXXX, unknown person again gained electronic entry to same account and stole {$4000.00} electronically and another {$1500.00}. I went back to Chase again. On XX/XX/XXXX, Chase credited the amounts stolen. On XX/XX/XXXX, I went to Chase and opened a savings account, where no on-line access was allowed. I put in {$10000.00} into this account and on XX/XX/XXXX I put another {$5500.00} into this account on XX/XX/XXXX. On XX/XX/2021 Chase Bank took back of of the credits they gave me as a result of the theft and did not notify me of this. I went into Chase on XX/XX/XXXX because I saw my business account was overdrawn by {$15000.00}. Chase told me they could not find any evidence of fraud and were taking back the reimbursements they gave me. The fraud department refused to give me any additional information. I never opened an ACH account for bills to be paid from my business checking. I don't know who stole my money, or why the Bank won't give the information. The people I have dealt with at Chase were XXXX XXXX, XXXX XXXX, and XXXX XXXX. XXXX XXXX helped me to file a complaint with Chase bank account. This is ruining my credit and my small business. The Bank won't give me information and never sent me any notice.This is just wrong.
Frequently Asked Questions
What is Complaint #4393270 about?
Complaint #4393270 was filed against Jpmorgan Chase & Co. regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2021-05-20T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.