Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #4390847
Complaint Overview
Complaint ID: 4390847
Company: Bank Of America, National Association
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Georgia
ZIP Code: 30005
Date Received: 2021-05-19T12:00:00-05:00
Date Sent to Company: 2021-05-19T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Hello Team, On XX/XX/2021 my credit card was charged by XXXX XXXX PA for {$130.00} That time I was in the line with my wife and daughter, I could not make that transaction. Reported a fraud to Bank of America, and received denial. During fraud review process I have received a proof, that a merchant I bought something before was hacked and my credit card details were stolen. That company is XXXX ( transaction date XX/XX/2021 ), they are serviced by XXXX. Which in turn confirmed a breach from XX/XX/2021, till XX/XX/2021. XXXX wrote that they notified me, the merchant, law enforcement, and the bank. When I called the bank a third time they said the only thing they have is a receipt of a transaction from ticketleap. When I asked to check those reports from XXXX, they said there is nothing. I just XXXX and found tons of evidence. I truly believe Bank of America is not doing any investigation, they are not even tried to find a root cause, and the only thing they do is to deny it. I have another case opened, which was denied as well, but I didn't have any proof. BoA answer and XXXX report are attached.
Frequently Asked Questions
What is Complaint #4390847 about?
Complaint #4390847 was filed against Bank Of America, National Association regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2021-05-19T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.