Checking or savings account -- Managing an account -- Complaint #4383627
Complaint Overview
Complaint ID: 4383627
Company: Goldman Sachs Bank USA
Product: Checking or savings account
Sub-Product: CD (Certificate of Deposit)
Issue: Managing an account
Sub-Issue: Problem with renewal
State: Arizona
ZIP Code: 852XX
Date Received: 2021-05-17T12:00:00-05:00
Date Sent to Company: 2021-05-21T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I opened a CD with Goldman Sachs on XX/XX/XXXX. It auto-renewed on XXXX/XXXX but I received notification of the renewal on XX/XX/XXXX, which is after the ten day grace period for renewal. I called the company and was told that the procedures for renewing are disclosed in the DD & A. I think waiting to notify an investor of a CD renewal AFTER the grace period is not within the rules of fair disclosure.
Frequently Asked Questions
What is Complaint #4383627 about?
Complaint #4383627 was filed against Goldman Sachs Bank USA regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2021-05-17T12:00:00-05:00.
How did Goldman Sachs Bank USA respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Goldman Sachs Bank USA?
Yes, visit the Goldman Sachs Bank USA company profile at readthecomplaint.com/company/goldman-sachs-bank-usa to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.