Checking or savings account -- Managing an account -- Complaint #4382908
Complaint Overview
Complaint ID: 4382908
Company: BBVA Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem accessing account
State: California
ZIP Code: 92056
Date Received: 2021-05-17T12:00:00-05:00
Date Sent to Company: 2021-05-17T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Hello- I was a Simple Banking customer who was to be transitioned to BBVA USA last Saturday, XX/XX/2021. I followed the directions correctly and was able to create and -- briefly -- access my checking online and via their mobile banking app. Then, I received a cryptic email ( attached ) two days ago stating that their customer service has disabled online access to my account without offering any further information -- - except to download their app ( which I can no longer log into ). I have not been able to get a live human on the phone for assistance nor have they responded to their suggested methods of direct-messaging them via XXXX. It has been nine days since I have had access to my funds. Additionally, I have funds already being routed to this account that I now will not be able to access. Please help as BBVA USA is not providing any HELPFUL answers directly, via social media or common sense communication to their customers. They have in essence stolen my money if they will not allow me to access it. Thank you in advance for any assistance you can provide. It is criminal for such a large institution to do this while people are trying to recover financially.
Frequently Asked Questions
What is Complaint #4382908 about?
Complaint #4382908 was filed against BBVA Financial Corporation regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2021-05-17T12:00:00-05:00.
How did BBVA Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against BBVA Financial Corporation?
Yes, visit the BBVA Financial Corporation company profile at readthecomplaint.com/company/bbva-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.