Credit card or prepaid card -- Problem getting a card or closing an account -- Complaint #4380725
Complaint Overview
Complaint ID: 4380725
Company: Blackhawk Network Holdings INC.
Product: Credit card or prepaid card
Sub-Product: General-purpose prepaid card
Issue: Problem getting a card or closing an account
Sub-Issue: Trouble getting, activating, or registering a card
State: Georgia
ZIP Code: 30135
Date Received: 2021-05-16T12:00:00-05:00
Date Sent to Company: 2021-05-16T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Hello, On XXXX, XXXX 2021 I received my redemption code from Blackhawk for my Visible/XXXX Mobile promotion Mastercard of {$300.00}. WhenI attempt to visit My Prepaid Center https : //www.myprepaidcenter.com and enter the redemption code, I receive the following message. " Oops. There's an error on our side. Please try again soon ''. I have attempted to contact customer service via the following phone number, Mastercard cardholders : XXXX in the U.S. However, I was advised that they are unable to assist with the redemption code over the phone. Can someone please help? Thank you.
Frequently Asked Questions
What is Complaint #4380725 about?
Complaint #4380725 was filed against Blackhawk Network Holdings INC. regarding Credit card or prepaid card specifically about Problem getting a card or closing an account. It was received by the CFPB on 2021-05-16T12:00:00-05:00.
How did Blackhawk Network Holdings INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Blackhawk Network Holdings INC.?
Yes, visit the Blackhawk Network Holdings INC. company profile at readthecomplaint.com/company/blackhawk-network-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.