Vehicle loan or lease -- Incorrect information on your report -- Complaint #4380134
Complaint Overview
Complaint ID: 4380134
Company: Suncoast Credit Union
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Incorrect information on your report
Sub-Issue: Account status incorrect
State: Florida
ZIP Code: 33908
Date Received: 2021-05-15T12:00:00-05:00
Date Sent to Company: 2021-05-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX, we woke up to our vehicle being gone. We called the police thinking it was stolen. they were able to tell us it was repossessed. We were dumbfounded. Neither my husband or myself were notified by Suncoast Credit Union that our loan account was just {$660.00} dollars past due. No one at Suncoast notified us, although they stated they did. I have no messages in an email, on their app, phone calls, nothing. I wrote a letter, which I've attached, to their corporate office because we were embarrassed, we paid off the amount owed, plus a lot of repossession fees, that day, XX/XX/XXXX. I received a call from Suncoast Credit Union re : my letter. The Suncoast representative pretty much told me they didn't care. I will not have a loan with them going forward. We were less than {$1000.00} past due, they didn't let us know and we have bad credit due to this. Luckily, we were able to trade in and have the loan paid off on XX/XX/XXXX. This has never happened to either of us. They did not contact us and they should have. Especially over {$660.00}. I don't my believe my Credit should have such a low score due to something I didn't know about until it happened. and we paid it right away when we found out. Please consider this dispute, as Suncoast Credit Union really hurt our credit, humiliated us and never contacted us. I truly appreciate it. XXXX XXXX
Frequently Asked Questions
What is Complaint #4380134 about?
Complaint #4380134 was filed against Suncoast Credit Union regarding Vehicle loan or lease specifically about Incorrect information on your report. It was received by the CFPB on 2021-05-15T12:00:00-05:00.
How did Suncoast Credit Union respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Suncoast Credit Union?
Yes, visit the Suncoast Credit Union company profile at readthecomplaint.com/company/suncoast-credit-union to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.