Credit card or prepaid card -- Trouble using the card -- Complaint #4375820
Complaint Overview
Complaint ID: 4375820
Company: Bank Of America, National Association
Product: Credit card or prepaid card
Sub-Product: Government benefit card
Issue: Trouble using the card
Sub-Issue: Trouble using the card to spend money in a store or online
State: Virginia
ZIP Code: 22304
Date Received: 2021-05-13T12:00:00-05:00
Date Sent to Company: 2021-05-13T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I was issued a Bank of America Prepaid Visa card to access my unemployment benefits from Maryland. Every time I tried to use the card Bank of America would put a fraud hold on my card. The last time a very rude BOA employee refused to unblock my card and hung up on me. I ha s contacted BOA repeatedly asking to have the hold removed. BoA states that Maryland Unemployment must remove the hold. I have contacted Maryland multiple times they state there is no hold on my account from them and BoA is to blame. Maryland has sent messages to BoA on multiple occasions confirming there should not be a hold on my account. Last week a supervisor at BoA promised to mail me a check with the balance on my account. This week when I still had not received the check I called back, today the supervisor at BoA stated that the account was still locked and the check was canceled/not processed. I have been trying to resolve this issue for over 18 weeks, BoA is stealing my entitlements and holding them hostage. BoA refuses to provide any assistance.
Frequently Asked Questions
What is Complaint #4375820 about?
Complaint #4375820 was filed against Bank Of America, National Association regarding Credit card or prepaid card specifically about Trouble using the card. It was received by the CFPB on 2021-05-13T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.