Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #4365823
Complaint Overview
Complaint ID: 4365823
Company: Bank Of America, National Association
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: Illinois
ZIP Code: 60618
Date Received: 2021-05-10T12:00:00-05:00
Date Sent to Company: 2021-05-10T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
Bank of America, XXXX XXXX Master Card has been falsely/erroneously charging me for a rental car charge made fraudulently in XXXX, XXXX in XX/XX/XXXX. Further, BOA falsely/erroneously repeated the same charge twice without any basis. BOA has admitted that they made an error in charging my card erroneously however they have not resolved the issue to date ( XX/XX/XXXX ). I have been in frequent contact with BOA trying to resolve this issue, both on the phone ( several hours waiting on hold ) and at a local BOA branch. I have submitted a police report to BOA which was issued by the XXXX, XXXX Federal Police, yet BOA has refused to refund the original fraudulent charge of {$440.00} and indeed charged my card a second time for the exact amount ( {$440.00} ) without any basis. BOA credited my card {$440.00} while " investigating '' my claim, but last week charged my card another {$880.00}, stating that " We confirmed statements were mailed to the address you provided for this claim and payments have been made on the account '', with no other clarification. I am frustrated and feel like BOA has stolen money from me and has not complied with their credit card contractual agreement. Lastly, I have not used any of the XXXX miles which I have earned and fear losing them if I get rid of the card.
Frequently Asked Questions
What is Complaint #4365823 about?
Complaint #4365823 was filed against Bank Of America, National Association regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2021-05-10T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.