Checking or savings account -- Managing an account -- Complaint #4365308
Complaint Overview
Complaint ID: 4365308
Company: BBVA Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem accessing account
State: Tennessee
ZIP Code: 37918
Date Received: 2021-05-10T12:00:00-05:00
Date Sent to Company: 2021-05-10T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XX/XX/XXXX - XX/XX/XXXX. Simple bank transition to BBVA. Since the transition on XX/XX/XXXX, I no longer has access to my checking account or savings account. When logging into my account, it says " error occurred '' and " Mobile/Online banking service is locked ''. I called XX/XX/XXXX and was on hold for 1 hour, only for the system to hang up on me. I called multiple times, all with the phone hanging up on me. I called again XX/XX/XXXX, only for their phone lines to be shut down. I called several times XX/XX/XXXX, was on hold for 2 hours total, only to still not be able to reach anyone. I am locked out of my accounts and have no access to my money.
Frequently Asked Questions
What is Complaint #4365308 about?
Complaint #4365308 was filed against BBVA Financial Corporation regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2021-05-10T12:00:00-05:00.
How did BBVA Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against BBVA Financial Corporation?
Yes, visit the BBVA Financial Corporation company profile at readthecomplaint.com/company/bbva-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.