Checking or savings account -- Opening an account -- Complaint #4363355
Complaint Overview
Complaint ID: 4363355
Company: BBVA Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Opening an account
Sub-Issue: Unable to open an account
State: Hawaii
ZIP Code: 96782
Date Received: 2021-05-09T12:00:00-05:00
Date Sent to Company: 2021-05-09T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Im a simple banking customer transitioning to BBVA. Ive been trying to gain access to my account, which they have locked for no reason. Ive been calling to gain access but they claim to not hear me and immediate stay call them back and hang up. I just want access to my account and funds but they have not done so. Theyve changed my routing number, and because of that Im unable to pay my credit card bills as I need the routing number to link my account. Please advise.
Frequently Asked Questions
What is Complaint #4363355 about?
Complaint #4363355 was filed against BBVA Financial Corporation regarding Checking or savings account specifically about Opening an account. It was received by the CFPB on 2021-05-09T12:00:00-05:00.
How did BBVA Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against BBVA Financial Corporation?
Yes, visit the BBVA Financial Corporation company profile at readthecomplaint.com/company/bbva-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.