Checking or savings account -- Managing an account -- Complaint #4363243
Complaint Overview
Complaint ID: 4363243
Company: BBVA Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: Nevada
ZIP Code: 89119
Date Received: 2021-05-09T12:00:00-05:00
Date Sent to Company: 2021-05-12T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Between XXXX and XXXX BBVA failed to protect my account and illegally and unlawfully allowed some one to unlock my account call for ACH transfers and Use my debt card at a rate I never had. BBVA failed to secure my account when all the Suspicious transactions and purchases were being done BBVA allow a repeat of transactions to be done over and over BBVA allow ACH transfers to be done that Ive never been done before BBVA feel to protect my account has calls me a loss BBVA has ignored my demand to resolve this issue, failed to assist me in getting my funds back, and has not responded to my emails, letters, or calls. I have emailed BBVA several times, went to the branch, and still to date I have been assisted by BBVA. Im demanding a full refund and audit of my account to ensure all illegally removed and transferred funds are replaced in my account l.
Frequently Asked Questions
What is Complaint #4363243 about?
Complaint #4363243 was filed against BBVA Financial Corporation regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2021-05-09T12:00:00-05:00.
How did BBVA Financial Corporation respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against BBVA Financial Corporation?
Yes, visit the BBVA Financial Corporation company profile at readthecomplaint.com/company/bbva-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.