Checking or savings account -- Managing an account -- Complaint #4363147
Complaint Overview
Complaint ID: 4363147
Company: BBVA Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Missouri
ZIP Code: 641XX
Date Received: 2021-05-09T12:00:00-05:00
Date Sent to Company: 2021-05-09T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My banking platform, Simple, was purchased by BBVA. A few months back BBVA made the decision to XXXX Simple and transition all accounts to BBVA after business hours on Friday, XX/XX/2021. The company sent emails to me and other Simple customers telling us our accounts were ready to use. However, trying to activate the account resulted in vague errors on the companys website. Calling the provided customer service number also resulted in vague automated error messages saying to call back later. BBVA later posted a tweet claiming the error was resolved, but this appears to be incorrect. They tweeted again saying customer service lines would be open today, Sunday, XX/XX/XXXX. However, calling those numbers result in automated recordings of people pretending they can not hear you. It has been 36 hours and I have no way of accessing my checking or savings accounts.
Frequently Asked Questions
What is Complaint #4363147 about?
Complaint #4363147 was filed against BBVA Financial Corporation regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2021-05-09T12:00:00-05:00.
How did BBVA Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against BBVA Financial Corporation?
Yes, visit the BBVA Financial Corporation company profile at readthecomplaint.com/company/bbva-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.