Checking or savings account -- Managing an account -- Complaint #4363107
Complaint Overview
Complaint ID: 4363107
Company: BBVA Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem accessing account
State: Georgia
ZIP Code: 30349
Date Received: 2021-05-09T12:00:00-05:00
Date Sent to Company: 2021-05-09T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I was banking with Simple bank who is now bought out by BBVA. I have not been unable to access my money for two days. I reached out to BBVA multiple times but they refuse to help me access my account. This process was suppose to be a smooth transaction but it is not. I have been without food or gas etc for the last two days. I dont have access to any of my accounts nor does the debit card work
Frequently Asked Questions
What is Complaint #4363107 about?
Complaint #4363107 was filed against BBVA Financial Corporation regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2021-05-09T12:00:00-05:00.
How did BBVA Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against BBVA Financial Corporation?
Yes, visit the BBVA Financial Corporation company profile at readthecomplaint.com/company/bbva-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.