Checking or savings account -- Managing an account -- Complaint #4363061
Complaint Overview
Complaint ID: 4363061
Company: BBVA Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem accessing account
State: Illinois
ZIP Code: 60626
Date Received: 2021-05-09T12:00:00-05:00
Date Sent to Company: 2021-05-09T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
BBVA USA has locked my account after attempting one time to activate my Simple Banking account according to their transition instructions and has made not effort to resolve the issue. Customer service lines are extremely long and where you do get to a representative they hang up on you, they don't seem to be able to hear me -maybe. According to their XXXX it would seem they put more representatives in to work on XXXX XXXX which in of itself is cruel beyond the fact these employees are baring the brunt of a hostile interaction that they have no fault in. Again according to level of complaints on XXXX I am not alone in this terrible circumstance. I need to transfer money but have no idea if it will be bounce back and I'm unwilling to pay fees on one or both ends for account transfers to be rejected that I will never be reimbursed for. We have been told repeatedly for what seems like five months that this transfer will happen email two months ago with an explicit date ( XX/XX/XXXX ) the transfer will occur and that we should log on that day and set up our new account. It feels as though my entire bank account has been stolen from me.
Frequently Asked Questions
What is Complaint #4363061 about?
Complaint #4363061 was filed against BBVA Financial Corporation regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2021-05-09T12:00:00-05:00.
How did BBVA Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against BBVA Financial Corporation?
Yes, visit the BBVA Financial Corporation company profile at readthecomplaint.com/company/bbva-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.