Checking or savings account -- Managing an account -- Complaint #4362900
Complaint Overview
Complaint ID: 4362900
Company: BBVA Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Washington
ZIP Code: 98008
Date Received: 2021-05-09T12:00:00-05:00
Date Sent to Company: 2021-05-09T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I was a customer for simple bank, which recently transitioned to BBVA. The process was supposed to be seamless, and it's been anything but that. All my funds are locked now after following the process that BBVA told customers to follow. Their XXXX account said they fixed the issue but everyone is still locked out. Calling the support number provided only results in being disconnected. I keep trying and it either disconnects immediately or when I get through to a support person they pretend to not hear me and then hang up. You can see online XXXX XXXX XXXX XXXX XXXX how poorly this transition has gone. All the bank customers are locked out with no help and no access to their money. Please help us!
Frequently Asked Questions
What is Complaint #4362900 about?
Complaint #4362900 was filed against BBVA Financial Corporation regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2021-05-09T12:00:00-05:00.
How did BBVA Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against BBVA Financial Corporation?
Yes, visit the BBVA Financial Corporation company profile at readthecomplaint.com/company/bbva-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.