Checking or savings account -- Managing an account -- Complaint #4362888
Complaint Overview
Complaint ID: 4362888
Company: BBVA Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem accessing account
State: New Hampshire
ZIP Code: 038XX
Date Received: 2021-05-09T12:00:00-05:00
Date Sent to Company: 2021-05-09T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
BBVA bought the bank I had an account with, Simple Bank. As of yesterday they disabled the Simple Bank accounts and transitioned them to BBVA. Since then I have been unable to access my account. I have tried repeatedly to get in touch with them using their provided numbers, but their agents just keep pretending they cant hear callers, even though you can hear them pause and listen to what your saying. They then just hang up on you. Theyre doing this to multiple callers, as reported on XXXX XXXX
Frequently Asked Questions
What is Complaint #4362888 about?
Complaint #4362888 was filed against BBVA Financial Corporation regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2021-05-09T12:00:00-05:00.
How did BBVA Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against BBVA Financial Corporation?
Yes, visit the BBVA Financial Corporation company profile at readthecomplaint.com/company/bbva-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.