Checking or savings account -- Managing an account -- Complaint #4362865
Complaint Overview
Complaint ID: 4362865
Company: BBVA Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem accessing account
State: Arkansas
ZIP Code: 72758
Date Received: 2021-05-09T12:00:00-05:00
Date Sent to Company: 2021-05-09T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XX/XX/2021 Former customer of Simple Bank which as of XX/XX/2021 was closed and accounts were to be transferred to BBVA USA. Account transfer has locked me out of my account. BBVA has provided zero assistance. They say they have opened up Customer Service today XX/XX/2021 from XXXX to XXXX XXXX every time I have called for assistance ( 20 times as of writing ) my call gets disconnected or I get through to a CS rep who instantly says they can not hear me and hangs up.
Frequently Asked Questions
What is Complaint #4362865 about?
Complaint #4362865 was filed against BBVA Financial Corporation regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2021-05-09T12:00:00-05:00.
How did BBVA Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against BBVA Financial Corporation?
Yes, visit the BBVA Financial Corporation company profile at readthecomplaint.com/company/bbva-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.