Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #4362466
Complaint Overview
Complaint ID: 4362466
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: Florida
ZIP Code: 32907
Date Received: 2021-05-08T12:00:00-05:00
Date Sent to Company: 2021-05-08T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I already have a complaint open on this, HOWEVER, " XXXX XXXX AVP, Resolution Specialist Regulatory Complaints XXXX Bank of America XXXX, extension XXXX Case number : XXXX " had reached out to me on " XXXX XXXX, 2021, XXXX AM '', in which I had did what her email instructed " XXXX XXXX, Thank you for contacting the Regulatory Complaints Department of Bank of America. As your Resolution Specialist I welcome the opportunity to address your concerns. I am your point of contact until this matter is resolved. Before I complete a review of your concerns, I need to confirm that you are the party who engaged the CFPB by speaking with you directly by telephone. Please contact me by XX/XX/2021 to confirm that information. My days and hours of operation are Monday through Friday from XXXX XXXX XXXX XXXX XXXX XXXX Please note that we will be responding to your concerns via a secured email. Please follow instructions in that email to access our response. If you need additional assistance, please contact me at the number below and I or one of my colleagues will return your call within 48 hours. This communication is for informational purposes only and is not an attempt to collect a debt. However, Bank of America, N.A. is required by law to inform you that this communication is from a debt collector. If you are currently in a bankruptcy proceeding or have previously obtained a discharge of this debt under bankruptcy law, this notice is for informational purposes only and is not an attempt to collect a debt, a demand for payment or an attempt to impose personal liability for a discharged debt. '' I have called MANY TIMES, TOO many times, at this point. I DID call BEFORE the instructed date in XXXX 's email, no answer, so I left a voicemail. I ALSO emailed to let her know that I called, and I had a couple of questions in my email. NO RESPONSE. No call back from XXXX XXXX, and no email back from her, or anyone else. I have called 5 - 6 times at this point, no returned call, and I emailed after every call, no returned emails. it is extremely clear, that I am being neglected and ignored, and this person nor company does NOT care to solve this issue ... ... ... ... I have all of the emails I have been sending back to XXXX XXXX, to show that I have been attempting to reach out. And I have started recording my calls to show that I AM calling and leaving voicemails ... ...
Frequently Asked Questions
What is Complaint #4362466 about?
Complaint #4362466 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2021-05-08T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.