Checking or savings account -- Managing an account -- Complaint #4361421
Complaint Overview
Complaint ID: 4361421
Company: BBVA Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem accessing account
State: Arizona
ZIP Code: 85040
Date Received: 2021-05-08T12:00:00-05:00
Date Sent to Company: 2021-05-08T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am unable to access my account or money. Simple banking has transferred their accounts to BBVA. They would not allow people to transfer the accounts earlier. They only allowed this transition XX/XX/XXXX, conveniently a XXXX. Now trying to transfer the account results in a system error online. And attempting to contact them by phone results in our system is overloaded and automatically disconnects you. In this day and age this is ridiculous. I can't tell if this is outright fraud or a run on the bank 's money, but basically all Simple/BBVA customers are not able to access their money/accounts/or talk to a company representative. Please fine them, this is a huge class action waiting to happen.
Frequently Asked Questions
What is Complaint #4361421 about?
Complaint #4361421 was filed against BBVA Financial Corporation regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2021-05-08T12:00:00-05:00.
How did BBVA Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against BBVA Financial Corporation?
Yes, visit the BBVA Financial Corporation company profile at readthecomplaint.com/company/bbva-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.