Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #4350204
Complaint Overview
Complaint ID: 4350204
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: Mississippi
ZIP Code: 39211
Date Received: 2021-05-04T12:00:00-05:00
Date Sent to Company: 2021-05-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
First contact with XXXX XXXX XXXX ( XXXX ) in XXXX for moving from XXXX, XXXX to XXXX XXXX . I agreed the contract Job # XXXX for XXXX on phone. The agent from the company Mr. XXXX XXXX asked me my checking account at CHASE bank and charged ( Check No XXXX ) {$600.00}. As per the contract, they moved and I paid the {$600.00} by cash to driver onXX/XX/XXXX during pick-up and rest paid to driver on deliverXX/XX/XXXX After 2-3 weeks, I noticed that the moving company charged an extra {$600.00} to my checking account without my authorization ( check No XXXX ). I contacted the XXXX XXXX XXXX company in XXXX for returning this extra charge. They told, they will return me but have to wait for 30 days as they want to make sure I am not canceling the check. I contacted Mr. XXXX XXXX XXXX XXXX ) from XXXX XXXX XXXX XXXX XXXX. and he told me he has forwarded this for approval. I never received the check. Finally, he replied to me on XX/XX/XXXX by email, saying he forwarded my check to Mr. XXXX, who is the CEO of this company to sign the check. I have not received the check. No reply from Mr. XXXX to my subsequent emails or voice messages. I contacted Chase Bank in XXXX and talked to Fraud division, they told me since it has been 50 days, they can not do any thing, my claim rejected.
Frequently Asked Questions
What is Complaint #4350204 about?
Complaint #4350204 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2021-05-04T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.