Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #4347420
Complaint Overview
Complaint ID: 4347420
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: Pennsylvania
ZIP Code: 164XX
Date Received: 2021-05-03T12:00:00-05:00
Date Sent to Company: 2021-05-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
There was a nationwide issue last week where XXXX who is the parent company of my mortgage company XXXX XXXX withdrew my mortgage payment of {$1100.00} four times in one day for a total of {$4700.00} in unauthorized charges after the initial correct mortgage payment was made days before. The main issue is that my banking institution CHASE bank allowed the unauthorized withdrawals to take place even though we don't have auto bill pay for our mortgage payment. So each month we go in and authorize the payment each time we pay our mortgage. I was out of town on a business trip and had no access to my money for the entire day. I would like to investigate how and Why Chase allowed for unauthorized payments to be taken out of my account, especially when I do not have auto bill pay for my mortgage payment.
Frequently Asked Questions
What is Complaint #4347420 about?
Complaint #4347420 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2021-05-03T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.