Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #4342898
Complaint Overview
Complaint ID: 4342898
Company: Xoom Corporation
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Other transaction problem
State: Washington
ZIP Code: 98512
Date Received: 2021-05-01T12:00:00-05:00
Date Sent to Company: 2021-05-03T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
someone hacked into my XXXX and created a Xoom account, I have never had/used xoom prior to the incident that happened on XX/XX/2021. someone wired money to themselves in XXXX in the amount of {$240.00}. I did not authorize the transaction XXXX. When I went to check my email someone created this Xoom account at XXXX XXXX PST and made the transfer at XXXX XXXX pst. By the time I went to log in and change my password this transaction had gone through I tried calling Xoom and was on hold for over an hour and still no answer I have called multiple times since then but its the same thing. I have emailed them and they denied my claim as a fraud because " The transaction ( s ) claimed as unauthorized are consistent with historical records ''. But I don't know what historical records they're referring to when I have never used this company and I didn't have an account through Xoom. I currently live in Washington and the login for Xoom was first made in Arizona. After XXXX I saw that many others had this situation happen to them as well. I am now getting email that they're trying to collect a debt in the amount of {$240.00}
Frequently Asked Questions
What is Complaint #4342898 about?
Complaint #4342898 was filed against Xoom Corporation regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2021-05-01T12:00:00-05:00.
How did Xoom Corporation respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Xoom Corporation?
Yes, visit the Xoom Corporation company profile at readthecomplaint.com/company/xoom-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.