Vehicle loan or lease -- Problems at the end of the loan or lease -- Complaint #4342687
Complaint Overview
Complaint ID: 4342687
Company: General Motors Financial Company, INC.
Product: Vehicle loan or lease
Sub-Product: Lease
Issue: Problems at the end of the loan or lease
Sub-Issue: Unable to receive car title or other problem after the loan is paid off
State: Ohio
ZIP Code: 43207
Date Received: 2021-05-01T12:00:00-05:00
Date Sent to Company: 2021-05-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
The bank paid off the lease XX/XX/XXXX and we had to involved the attorney general then, the bank paid car off now XX/XX/XXXX we tried contacting gm financial for title and they keep blowing me off and each time I spoke to someone they say ten days and the bank never received the title I gave them every thing they ask for and it's still a delay
Frequently Asked Questions
What is Complaint #4342687 about?
Complaint #4342687 was filed against General Motors Financial Company, INC. regarding Vehicle loan or lease specifically about Problems at the end of the loan or lease. It was received by the CFPB on 2021-05-01T12:00:00-05:00.
How did General Motors Financial Company, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against General Motors Financial Company, INC.?
Yes, visit the General Motors Financial Company, INC. company profile at readthecomplaint.com/company/general-motors-financial-company-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.